Customer Data Ownership & Partnership Policy

 

Last updated: 01.10.2021

​

1. Purpose of This Policy

​

This policy explains how Eighty-8 Nail Studio (“we”, “us”, “our”) handles customer data, and how we define ownership, control, and use of customer information in relation to any third-party platforms, tools, or “partners” we may work with.

​

Our primary goals are to:

​

• Protect the privacy, trust, and values of our brands & clients

• Protect the brand, reputation, and business value of our salon

• Ensure that any “partnership” is mutual and balanced, not one-sided.

​

2. Definition of Customer Data

​

For the purpose of this policy, “Customer Data” includes, but is not limited to:

• Name, phone number, email, and contact details

• Appointment history and booking information

• Service history, preferences, notes related to treatments

• Photos or media related to services (where applicable and consented)

• Feedback, reviews, and communication with our salon

• Any other information collected in the course of providing services at or on behalf of Eighty-8 Nail Studio.

If the data is collected:

• for our services,

• under our brand,

• at our physical location, online channels, or through platforms listing us as a partner,

…then it is considered Customer Data of Eighty-8 Nail Studio.

​

3. Data Ownership

​

Eighty-8 Nail Studio is the primary owner and controller of Customer Data related to our services and our clients.

This means:

1. Customer Data connected to bookings, services, or interactions with our salon is our business asset, even if it is technically collected or stored through a third-party platform or tool.

2. Any third-party platform, booking system, payment processor, or marketing tool that interacts with our customers’ data in the context of our business acts as a:

   • “Service Provider” or

   • “Data Processor”

   on behalf of Eighty-8 Nail Studio, not as an independent owner of that data.

3. These third parties do not have the right to:

   • Treat our Customer Data as their own customer base

   • Use our Customer Data to promote competing businesses

   • Sell, trade, or share our Customer Data for their own benefit, outside of providing services to us, without explicit, separate consent.

​

4. Use of Customer Data by Eighty-8 Nail Studio

​

We use Customer Data to:

• Provide and improve our services to you

• Manage bookings, cancellations, and reminders

• Personalize your experience and recommendations

• Communicate important updates, promotions, or changes to our services

• Maintain records required for legal, accounting, or operational purposes.

We do not sell Customer Data to third parties.

If we collaborate with partners (e.g., booking platforms, payment gateways, marketing tools), they may process Customer Data only to:

• Deliver the specific service we use them for (e.g., online booking, SMS reminders, payment processing)

• Fulfill legal or security requirements related to their service.

​

5. Definition of Partners & Service Providers

​

In this policy:

• “Partners” or “Service Providers” include, for example:

  • online booking platforms

  • marketplace or aggregator apps

  • payment gateways

  • CRM or marketing tools

  • software providers that help us operate our business.

  • ​

Even if these companies call us their “partner” in public, They may process data related to your data in the context of our salon, they act as processors or service providers for Eighty-8 Nail Studio.

​

Partnership does not mean:

• They automatically own or control our Customer Data.

• We must using their marketing tools to contact to you.

​

6. Data Sharing With Partners

​

When we share or allow access to Customer Data with partners or service providers, it is based on the following principles:

1. Purpose Limitation

   • Data is shared only to deliver a specific function (e.g., bookings, notifications, payments), not for the partner’s independent commercial use.

2. Controlled Access

   • Partners may access only the minimum data necessary to perform their service.

3. No Unauthorized Reuse

   • Partners are not permitted to:

     • build their own client list from our Customer Data

     • contact our customers for unrelated promotions

     • use our Customer Data to direct customers to other salons, competitors, or services.

4. Confidentiality & Security

   • We expect all partners to handle Customer Data with appropriate technical and organizational security measures and confidentiality obligations.

​

7. Customer Consent & Visibility

​

When customers book or interact with our salon:

• Through our direct channels (phone, in-person, our website, our social media, our official booking links):

  • Their consent to use their data is primarily tied to Eighty-8 Nail Studio as the service provider.

• Through third-party booking platforms or apps:

  • Those platforms may present their own privacy policies and consents.

  • However, for any data that relates to services at Eighty-8 Nail Studio, we consider that data as also belonging to our business relationship with the customer.

We reserve the right to:

• Access and use Customer Data related to our salon

• Maintain our own records of customers who have visited or booked with us

• Communicate with those customers in line with applicable laws and reasonable expectations.

​

8. Platform & Marketplace Conduct

​

If a platform, marketplace, or booking system lists Eighty-8 Nail Studio as a partner or provider, we expect that:

1. Any Customer Data connected to bookings or services at our salon is treated as part of our business relationship with those customers.

2. The platform does not:

   • Reuse our Customer Data to build parallel relationships that bypass our salon

   • Redirect “our” customers to competitors using our own Customer Data

   • Claim exclusive ownership of Customer Data that clearly arises from our services.

3. If a platform’s terms attempt to:

   • Take full ownership of Customer Data generated through our services

   • Restrict our access to our own customer relationships

   …we reserve the right to:

   • Decline or terminate the use of that platform

   • Inform our customers transparently about how their data is being used

   • Seek alternative solutions that respect our ownership and our clients’ trust.

​

9. Your Rights as a Customer

​

As a customer of Eighty-8 Nail Studio, you have the right to:

• Request access to the data we hold about you

• Request correction of inaccurate information

• Request deletion of your data where applicable (and where we are not required by law to retain it)

• Withdraw consent for certain types of communication (e.g., marketing messages).

To exercise your rights, you can contact us at:
Email: info@eighty-8.co.uk
Phone: +44 020 4614 9990

We will respond in a reasonable timeframe, in line with local regulations.

​

10. Changes to This Policy

​

We may update this policy from time to time to reflect:

• Changes in our business operations

• Changes in technology or platforms we use

• Changes in legal or regulatory requirements.

When we update this policy, we will:

• Change the “Last updated” date at the top

• Make the updated version available through our official channels.

Continued use of our services after an update means you accept the revised policy.

​

11. Contact

​

For questions about this policy or how we handle Customer Data, please contact:

Liam A Hemsworth
Atlas Business Center
London, United Kingdom
Email: customer@eighty-8.co.uk
Phone: +44 020 4614 9990